We want to say thank you to all of our clients in the past year. We served over 500 Window clients and over 300 Eaves clients and almost 200 Dryer Vent clients. Many of our clients had multiple services completed
Our office is now on winter hours until April 1 2017. The office will be open Mondays, Wednesdays and Fridays from 10am-4pm and is closed all Saurdays, Sundays and all Holidays.
We will be introducing a few new services in 2017 and a different booking system to help speed up the process of booking, paying and confirming your service.
As most of you know with outside service you are placed on a route for the week, which for some clients seemed a little stressful as they might be having a party or family visiting or they may have been planning to sell their home and wanted their panes shining. In 2017 these clients as well as any of our coupon clients and member clients will be able to book Priority Service. With Priority service the client can choose which day they want the service performed. We also give you a choice of an morning or afternoon appointment. We have a dedicated crew for priority clients and will be able to service 10 clients per day six days a week. The added value for the service is 28.5% of the full value of the service and not the value of what you paid. If you book inside cleaning the Priority Booking is included in the price.
In the past we would send out very long confirmation emails sometimes up to 7 pages. Well clients complained and because we needed a signature to be able to do the service we would receive 7 pages in an envelope at the door when we arrived. To much for us and our clients. In 2017 we will be introducing Echo Sign this is a program that will allow you to sign online and when submitted will send a copy to you and us, so there is no need to print everything off any longer as this will act as your permission for us to be on your property incase you are not at home when we arrive. It will also ensure that your service will get completed as we do need your signature.
As for payment, we have struggled with how to collect things like HST and other monies owing. We have deceided to allow only two types of payment. E-Transfers and online credit cards, please note we will no longer be accepting cash at the door. E-transfers can be made for orders of any amount. Please refer to the Window Deal Terms and Conditions for Details.Conditions and Restrictions For credit cards online we will be using Square Payments, there is a 3.9% service fee attached. Signed Consent forms and payments are due 10 days after booking, if you are selecting a service week that is less than 10 days away your Consent form and Payment will be due no later than the Thursday before your service week.
Due to the success we had last year we have expanded our program to include packages that are suited to not only your needs but also to your budget.
You Can CHECK HERE to see if your home is in our coverage area and what packages are still available.
We have four very different packages available for you to choose from. Each package is detailed below, of course the STANDARD Package is the one that we will be offering on Groupon. If you are a member of our site and only wish to have service for one or two months you can contact us and we would be happy to assist you or you can purchase it on Groupon.
The Standard Package is the package that we will be offering on Groupon starting in late October, this package is our entry level package, it offers basic driveway snow removal and can be booked for one month two months or for the season. Service is performed within 10 hours of the snowfall ending. The following is a breakdown of what will be offered on Groupon
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