Terms & Conditions

I Bought an Exterior Window Pane Cleaning Deal, How do I know when you are Coming?

Our system allows you to select any available service date in your Postal Code. The calendar is located in the checkout. The blue dates are the dates from which you can select. These are the ONLY dates we are in your area.  After you have selected your service date and paid any monies owing your date will be secure and you do not need to be at home for the service. You will receive a reminder email the Sunday before your service day just to let you know that we are coming in case you need to remove any screens.

If you wish to have panes cleaned that are behind screens you
MUST remove them as we can not remove screens from the outside.

I Bought an Interior Window Pane Cleaning. How do I know when you are Coming?

For Interior Window Pane Cleaning please select a date in your Postal Code, if you need a Saturday appointment which we offer you MUST contact the office or select the date closest to the Saturday you want and make a note on the order. Our staff will contact you to confirm and if there is any conflict.

If you miscounted your panes and have already bought your coupon,
you can buy additional packages directly from us at the deal price.

What Are Your Payment Methods?

We accept the following payment methods: Visa, MasterCard and Amex Directly on our site.
Our crews are not allowed to accept any payment for additional work all payments must be approved by and paid directly to the home office only.All sales are final and only credits are available.

I Purchased Inside Window Pane Cleaning Deal, Do You Clean The Tracks and How Do You Clean Them?

 If you purchased external window pane cleaning and have purchased inside cleaning as well then the tracks ARE included. We use various methods when cleaning tracks, most tracks have dirt buildup so we use what some people call a big tooth brush to loosen the built up dirt, then using our cordless industrial vac we simple suck it up. We always wipe down the track afterwards to make it look like new.

Do You Clean Screens, If So What Method Do You Use?

Yes, We can clean screens up to 4 feet by 6 feet. We use only the highest quality products when cleaning screens. Our products are environmentally friendly, kid and pet friendly. It also leaves a nice citrus smell as well. Our process is very simple actually. We spray on our solution scrub it into the screens we let it set. We then use a specially designed unit just for screens to rinse off the solution taking with it dust build up and any other foreign material. If you want screen cleaning done please ensure that we have access to an outside water source.

I Purchased Your Deal On A Deal Site, But What Number do I Use When Booking?

Each deal site has different types of codes. Most will have the coupon number very visible and easy to understand with terms like
Your Voucher Number is, Your Coupon Number is other sites like Groupon have different numbers, they send you a confirmation number, there is also a coupon number and what we need is the Redemption number,It will start with MGS19XXX . If you are not sure of which number to use please contact ClientCare or give us a call.

I Purchased Your Deal On A Deal Site, But Your Booking Form Is Not Accepting My Number?

If you purchased a coupon from a deal site it can take up to 24 hours to upload your information into the system. Usually we upload after 5am each day, when there is higher volume it may get delayed. So wait until the next day and if you are still having difficulties booking please contact ClientCare

I Purchased Your Deal On A Deal Site, do I owe you anything?

If you are a Coupon Client, meaning that you purchased a coupon from one of our deal site providers such as Groupon, you are still responsible for the HST on the deal itself. Usually the amount owing is less than $20 dollars and must be paid directly on our checkout before you can confirm your  booking. If you have any questions about your invoice please contact ClientCare.

My Coupon is About to Expire or Has Expired, Can I Still Use it?

As long as you book your appointment prior to the expiry date of your coupon we will still honour it. Our system has the expiry date of your coupon, when you enter the number it will either let you proceed or tell you that it has expired and will give you options to complete your booking. Remember as long as you book before the expiry date even if the appointment is after we will still honour the coupon.
If your coupon has expired you can still use the value of the coupon against our regular price. In Ontario all coupons are treated as gift cards and as such retain the total value purchased, as an example you paid $49 to a deal site for us to clean 10 window panes, our regular price is $79, we would charge you $79 plus HST and then take $49 off the total price leaving you with a balance of $40.27 owing.

I Missed My Appointment What Happens Now?

With our new booking confirmation system this should never happen, but if for some reason it does please contact ClientCare.

I Have Booked My Service But I Need To Change The Date?

Because you have paid and signed a consent form allowing us on your property there really is no need for you to ever change a date of service. However we do know that there are cases when their is an illness or family related matter and we look at each situation individually. If you only want to change the date because you want to be home then we will charge you a $40 fee to change the date. Each truck can do a max per day appointments and if you change then that slot is lost and another is taken. So we encourage clients to think carefully before selecting a date.

What Happens If It Rains on My Service Date?

Nobody likes rain, especially us. If it rains we will contact you via email to let you know that your service was delayed, also you will receive a missed notice due to weather from the techs as they go to every home on the route for the day. If we have openings within that week our crew will return to do your service. If we do not have any openings left for that week you will be placed for the next available slot that is opened in your postal code.

What Areas Do You Service?

We service most of the GTA From Oshawa to the east. From Newmarket to the North and west to Oakville, Mississauga. Of course we service all of Toronto. There are some cities that we service that is outside of our regular area, however there would be a service call fee attached. For a complete listing of all of the cities we service please look at our Regular Service Area Page. If you do not see your city contact us with your postal code and we will make a determination on whether we can service you and what if any the additional service call fee would be.

How do we define a pane?

A pane is any size of glass, horizontal or vertical and must be continuous which is surrounded by either wood or metal frame and can be apart of an entire window make up. As an example the bay window you have has 5 panes of glass, so you would count that as 5. Simply walk around your home and count the number of panes you have. Remember that you are counting panes and not windows, so if your window has two panes of glass it's counted as 2 panes and not 1. For specialty panes such as arched panes, French Windows or Moulins, French Doors and Sky Lights and you want those cleaned please include the number of items you wished to have cleaned and our form will tell you what the extra cost will be. To further understand how we count panes we have provided a simple visual on How To Count Your Panes

What Do We Consider a Three Story Home?

We consider a three story home, any home that has a walk out basement or an incline more than 20 degrees. Normally these homes may have two standard story living spaces but because of the elevation we would look at it as three. The rule that we follow is if you have to walk down from your patio doors to the ground then it is 3 stories, or if your standard story is greater than 9 feet.

Do You Service Condos or Apartments?

Sorry no we do not. In most cases the building Management has regularly scheduled service for your building. Check with them first. Also only specialy trained individuals can do that type of service and our insurance does not allow it.

Here are a few things that you can do to prepare for our service:

  • If you have screens on your panes and want the window pane behind it cleaned,
    they must be removed as we do not remove screens on outside cleaning.
  • We must have access to your panes so things like BBQ's lawn furniture must be moved away from the home, as our techs can not move them.
  • Make sure that your back gate is opened so we get through.
  • We love kids and pets but please make sure they are in the home while we are working.
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